Privacy Notice & Cookie Policy

Customer Privacy

At Free Range Financial Services Limited we respect your privacy and the confidentiality of your personal information.

Who are we?

Free Range Financial Services Limited is:

  • an appointed representative of Quilter Financial Planning {and Quilter Mortgage Planning Limited )who is part of the Quilter Group of companies.

For further details on the companies in our group, please click here

What data do we collect and why?

We collect personal information about you when you use our website, contact us about products and services, visit a financial adviser or carry out transactions with us. We collect information that is necessary for the provision of financial advice and administration of the products or services you are seeking, and for legal and regulatory purposes. We also collect and use your personal information where necessary to improve our services, our business processes, and to communicate with you. For the provision of advice we need to collect sensitive information, such as information about your health.  To do this, we will ask for your consent.

We will always keep your data safe and secure, and where we share your data with other businesses to fulfil the purposes above we make sure they follow our instructions and keep your data secure. We will never sell your data, and we will not send you communications about unrelated services without your consent.

Find out more

Our Privacy Notice below holds much more information about how we collect, use and share your personal information. There is also information about the rights you have over your personal data, and how to contact us if you have any questions. Please write to:

The Office of Data Protection,  Quilter Financial Services, Wiltshire Court, Farnsby Street, Swindon, SN1 5AH DataGuardian@Quilter.com Telephone: 0161 488 3559

Privacy Notice 

What personal information we collect
Personal information includes your name, address, or phone number and other information that isn’t otherwise publicly available. We collect personal information about you when you contact us about products and services, visit a financial advisor, visit a website we may have or register to
receive one of our newsletters (if applicable).

The type of personal information we collect will depend on the purpose for which it is collected and includes:
 Contact details
 Information to verify your identity
 Family, lifestyle, health and financial information
 Payment details

We collect personal information directly from you. For example, we ask for personal information at the start of our relationship and in subsequent communications, in order to check your identity and protect you from fraud. This is a legal requirement and is important to help safeguard you against potential crime.

Special category information
In some instances, it is necessary to collect more sensitive information (such as health or lifestyle information) which is called special category data. This is to allow us to provide our financial advice service to you. We will always obtain your consent during the advice process to gather this data and explain what information we require and why it is needed. Sensitive personal information will always be processed and stored securely. You can withdraw your consent at any time to us processing this data, however, this may mean that you can no longer access the service or product the information was gathered for.

Cookies [only applicable if the firm have a website]
We also collect information about you from other sources. For example, our website automatically collects information from your computer using “cookies” which provides us with limited personal information. Cookies are small text files that are placed on your computer by websites that you visit. They’re widely used in order to make websites work, or work more efficiently, as well as to provide information to the website owners. For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Data retention
We keep your personal information only as long as is necessary for the purpose for which it was collected and to meet regulatory or legislative requirements.
Advice data is retained for 50 years to meet our regulatory requirements.

Personal information will be securely disposed of when it’s no longer required, in accordance with our Data Retention and Disposal Schedule. A copy of this is available using the contact details below.

What personal information we collect
Personal information includes your name, address, or phone number and other information that isn’t otherwise publicly available. We collect personal information about you when you contact us about products and services, visit a financial advisor, visit a website we may have or register to receive one of our newsletters (if applicable).

The type of personal information we collect will depend on the purpose for which it is collected and includes:
 Contact details
 Information to verify your identity
 Family, lifestyle, health and financial information
 Payment details

We collect personal information directly from you. For example, we ask for personal information at the start of our relationship and in subsequent communications, in order to check your identity and protect you from fraud. This is a legal requirement and is important to help safeguard you against potential crime.

Special category information
In some instances, it is necessary to collect more sensitive information (such as health or lifestyle information) which is called special category data. This is to allow us to provide our financial advice service to you. We will always obtain your consent during the advice process to gather this data and explain what information we require and why it is needed. Sensitive personal information will always be processed and stored securely. You can withdraw your consent at any time to us processing this data, however, this may mean that you can no longer access the service or product the information was gathered for.

Cookies [only applicable if the firm have a website]
We also collect information about you from other sources. For example, our website automatically collects information from your computer using “cookies” which provides us with limited personal information. Cookies are small text files that are placed on your computer by websites that you visit. They’re widely used in order to make websites work, or work more efficiently, as well as to provide information to the website owners. For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Data retention
We keep your personal information only as long as is necessary for the purpose for which it was collected and to meet regulatory or legislative requirements.
Advice data is retained for 50 years to meet our regulatory requirements.

Personal information will be securely disposed of when it’s no longer required, in accordance with our Data Retention and Disposal Schedule. A copy of this is available using the contact details below.

On what basis do we collect data?
The processing of your personal data is allowed under a number of lawful bases. The data required for the provision of products and services is processed on the basis there’s a contract with you to do so. Any relevant marketing activity we undertake is done because, as a firm, we have a legitimate interest to do so. However, you have rights, as listed below, which impact how we can use and process your data.

How we use your personal information
We process your information in order to support and maintain our contractual relationship with you and to comply with legal and regulatory requirements. This includes the following:
 Providing our advice, products or services to you
 Carrying out transactions you have requested
 Confirming and verifying your identity for security purposes
 Credit scoring and assessment, and credit management (where applicable)
 Detecting and preventing fraud, crime, money laundering or other malpractice.

We also process your data for specific business purposes to enable us to give you the best products and services and the best and most secure experience. For example, we process your information to send you marketing that is tailored to your interests.

Our business purposes include the following:
 Enhancing, modifying, and personalising our services for the benefit of our customers
 Providing communications which we think will be of interest to you
 Market or customer satisfaction research or statistical analysis
 Audit and record keeping purposes
 Enhancing the security of our network and information systems.

You have the right to object to this processing if you wish, please see “YOUR RIGHTS” section below. Please bear in mind that if you object this may affect our ability to carry out the tasks above for your benefit.

We may also process your personal data as part of an acquisition or sale. Should this happen, you will be notified about any change to processing or data controller arising as a result of this activity.

Who we share your information with and why
We share your information with trusted third parties who perform tasks for us and help us to provide the services you require these include:
 Quilter Financial Planning Limited;
 Other adviser firms in the network for the purpose of providing you with advice (with your knowledge);
 The Quilter Group of companies to enhance the services and products we can offer you;
 Third parties to verify your identity, in line with money laundering or other requirements (this may involve carrying out checks with credit reference databases);
 Third parties who perform tasks for us to help us set up or service your plan (these third parties may be based in countries outside the European Economic Area (EEA) but where they are, we’ll undertake an assessment of safeguards in place);
 Other organisations, including regulatory bodies, the police and fraud prevention agencies, to prevent and detect fraud;
 Third parties where required by law, court order or regulation; and
 Third parties as part of an acquisition or sale.

How we keep your information secure
We’re committed to ensuring the confidentiality of the personal information that we hold and we continue to review our security controls and related policies and procedures to ensure that your personal information remains secure.

When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information is kept secure.

If we work with third parties in countries outside the EU, we ensure these are countries that the European Commission has confirmed have an adequate level of protection for personal information, or the organisation receiving the personal data has provided adequate safeguards.

In limited circumstances, data may be accessed outside of the EEA i.e. by employees when they travel. In these circumstances, we ensure there are appropriate information security measures in place to safeguard your information.

Profiling
Basic identifiers about you (e.g. your name and address) is matched with information from Experian Marketing Services to create demographics and infer customer ‘types’ so that Quilter Financial Planning and the Quilter group of companies can define groups based on factors like interests, age, location and more. This helps Quilter Financial Planning and the Quilter group of companies better understand our customers in order to adapt and improve our products and services.
If you would like to know more about the information we receive from Experian Marketing Services, you can visit their website (www.experian.co.uk/privacy/consumer-information-portal) which explains who Experian Marketing Services are, what they do and why.

Your rights
Free Range Financial Services Ltd tries to be as open as it can be in terms of giving people access to their personal information and therefore have outlined your rights below. This privacy notice was drafted with brevity and clarity in mind, therefore further information can be gathered by contacting us using the details below, or more information about your data protection rights can be found here: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

Marketing
You have the right to opt out of receiving marketing information and tell us what your communication preferences are by contacting Quilter Financial Planning using the details provided at the end of this notice or by using the opt out option below or on any email marketing. You may opt out at any time if you don’t want to receive any further communications of this nature.

Individual data rights and requests
 The right to be informed – You can request that we provide ‘fair processing information’, typically through this privacy notice;
 The right of access – You may request a copy of the personal information we hold about you using the contact details found on the end of       this privacy notice;
 The right to rectification – The accuracy of your personal information is important to us. You have the right to ask us to update or correct      your personal information;
 The right to erasure – You may request the deletion or removal of personal data where there’s no compelling reason for its continued             processing;
 The right to object – You may object to the processing of your data based on legitimate interests;
 The right to restrict processing – You have a right to request we ‘block’ or suppress processing of your personal data;
 The right to data portability – You may request to obtain and reuse your data; and
 The right not to be subject to automated decision-making including profiling.

If you wish to correct, restrict, delete or make changes to your personal information, or any of the data subject rights listed above, please contact us at the number/address listed below.

How to contact us
If you have questions about this notice, need further information about our privacy practices, or wish to give or withdraw consent, exercise preferences or correct your personal information, please contact us using the following details. Quilter will liaise with Free Range Financial Services Ltd on your behalf to effect your requests.

The Office of Data Protection
Quilter Financial Planning Limited
Wiltshire Court
Farnsby Street
Swindon
Wiltshire
SN1 5AH

0161 488 3559
QFPDataGuardian@quilter.com

How to complain
If you wish to raise a complaint about how we have handled your personal data, you can contact The Office of Data Protection who’ll investigate the matter.

If you’re not satisfied with our response, or believe we’re not processing your personal data in accordance with the law, you can complain to our regulator:

Information Governance Department
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

0303 123 1113
www.ico.org.uk/concerns

Consent to gather special category data
As detailed above, in some instances, it is necessary for us to collect more sensitive information (such as health or lifestyle information) which is called special category data. This is to allow us to provide our financial advice service to you. This is where we need to gather your consent to the collection and processing of this data. You can withdraw your consent at any time to us processing this data, however, this may mean that you can no longer access the service or product the information was gathered for.

Privacy Notice and Cookie Policy (Free Range Financial Services Ltd)

This privacy notice discloses the privacy practices for www.freerangefs.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following: What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared. What choices are available to you regarding the use of your data. The security procedures in place to protect the misuse of your information. How you can correct any inaccuracies in the information. Information Collection, Use, and Sharing We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfil your request. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy notice. Your Access to and Control over Information You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the phone number or email address  below :

  • See what data we have about you, if any.
  • Change or correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

Whilst no data transmission over the internet is completely secure, we will always take reasonable precautions to protect your personal information. When you submit sensitive information via our enquiry page on our website, your information is protected both online and offline. As you may be aware, no data transmission over the internet can be entirely secure. As a result, while we will always use reasonable endeavours to protect your Personal Information, we cannot guarantee the security of your Personal Information and the use of our Site (including the e-mail facilities) is at your own risk.

Registration In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Cookies We use “cookies” on this site. A cookie is a text file stored your computer to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. Google – Google Analytics This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics. Google Analytics uses cookies to analyse visitor traffic and paint a complete picture of our audience, how they use our site, their needs; when they contact us on our web site. The information generated by the cookie about your use of the website (including your IP address) is transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data collected about you by Google in information and purposes set out above.

Sharing We share aggregated demographic information with our partners. This is not linked to any personal information that can identify any individual person.

Third Parties We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Links This web site contains links – ‘hyperlinks’ to other sites. Please be aware that when you click on one of these links you are ‘clicking’ on to another web site. This means you will leave our web site. We are not responsible for the content or privacy practices of such other sites.  When you leave our site please read the privacy statements of any other site that collects personally identifiable information as their privacy policy may differ from ours.  Free Range Financial Services Limited will not be liable for the contents of linked web sites. Updates Our Privacy Notice may change from time to time and all updates will be posted on this page. If you feel that we are not abiding by this privacy notice, you should contact us immediately via telephone at 01772 367960 or via email at: mal@freerangefs.com.